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Orders are processed within 7 working days. In case of out of stock, this time may extend to 10 days, as our products are 100% hand sewn in Europe.
Each customer receives email notifications with up-to-date information on the status of the order. They are sent to the address provided during its submission. In addition, for registered users, information about the current status of the order is available on the “My Account” page under the “My Orders” tab.
Your account is created automatically when your first order is processed. Having an account gives you the ability to enjoy such conveniences as viewing your purchase history, easily returning, exchanging and canceling products, using discount codes for regular customers, etc.
If your order has not yet been shipped, you can cancel it. Just log in to your account, go to the “My orders” tab and select the “Cancel order” option. After cancelling your order or selected product, you will receive a cancellation confirmation email from us.
Payment is refunded according to the form of payment method selected when placing the order.
When your order is shipped, you will receive a notification to the email you provided when placing the order, along with a link to track the package.
Available delivery methods are InPost Parcel and InPost Courier and UPS shipping.
Various payment options are available: PayU, Blik, Apple Pay, Google Pay, PayPal, PayPo, Stripe, Twisto and online transfer.
When registering the data for the order, just select the option: I want to receive a VAT invoice and fill in the individual fields of the form.
Note that the data on the proof of purchase and the data for shipping may be different.
For other questions or concerns, please email us at: email@example.com
During the ordering process, enter the discount coupon code in the designated field and confirm it. If the data entered was correct, the value of the discount coupon will be deducted from the order amount.
You can enter the discount coupon code in the specially designated field when placing an order.
Remember that some discount codes have a limited expiration date, and that the promotion may apply to specific products.
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